FREE EXPRESS SHIPPING OVER $200

Due to the nature of research materials, we do not offer change-of-mind refunds, and opened or reconstituted products cannot be returned. If your order arrives damaged, is missing items, or the quantity is incorrect, contact us within 7 days of delivery with your order number and photographic evidence for a refund or replacement. If we ship the wrong product, we will arrange a free exchange. Approved refunds are issued to your original payment method within 5–10 business days. To start a claim, email support@auspeps.com.au.